{"id":2143,"date":"2024-12-06T11:47:53","date_gmt":"2024-12-06T11:47:53","guid":{"rendered":"https:\/\/sldp.ngo\/?page_id=2143"},"modified":"2025-04-27T03:18:06","modified_gmt":"2025-04-27T03:18:06","slug":"complaints","status":"publish","type":"page","link":"https:\/\/sldp.ngo\/en\/complaints","title":{"rendered":"Complaints"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row_content&#8221; el_class=&#8221;nsection&#8221;][vc_row][vc_column][vc_column_text el_class=&#8221;mainpagestitle&#8221;]<span style=\"font-weight: 400;\">Complaints<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row_content&#8221; el_class=&#8221;nsection&#8221;][vc_row gap=&#8221;20&#8243;][vc_column][vc_row_inner css=&#8221;.vc_custom_1613012422641{background-color: #ba4e22 !important;}&#8221; el_id=&#8221;thgeneralquieryid&#8221;][vc_column_inner][vc_column_text]<\/p>\n<div class=\"titlefloats\">Complaints<\/div>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;queriescontent&#8221;]<span style=\"font-weight: 400;\">Please note that your complaint will be received and reviewed by the safeguarding focal point, and only authorized personnel will have access to the information provided. We are committed to maintaining confidentiality throughout the process, ensuring that your details are protected and shared only with those directly involved in the investigation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You have the right to remain anonymous, and we respect your choice. If you&#8217;re comfortable, providing as many details as possible about the allegations can help us better understand the situation. Please keep in mind that while anonymous reports are taken seriously, having identifying information can sometimes make it easier to evaluate the report.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n<div id=\"forgeneralqueriesid\" class=\"queriesbtn\">Proceed<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; el_id=&#8221;generalqueiryidform&#8221;][vc_column_inner css=&#8221;.vc_custom_1613092411475{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1735597666137{background-color: #ba4e22 !important;}&#8221;]<\/p>\n<div class=\"titlefloatsquery\"><span id=\"docs-title-input-label-inner\" class=\"docs-title-input-label-inner\">Safeguarding Questions<\/span><\/div>\n<p>[\/vc_column_text]<div class=\"wpforms-container wpforms-container-full queryform wpforms-render-modern\" id=\"wpforms-2202\"><form id=\"wpforms-form-2202\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"2202\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/2143?wpforms_form_id=2202\" data-token=\"e50044f5b918224aed9797de2fc96639\" data-token-time=\"1776984297\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-2202-field_36-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-id=\"36\"><fieldset><legend class=\"wpforms-field-label\">Would you like to remain anonymous?<\/legend><ul id=\"wpforms-2202-field_36\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-2202-field_36_1\" name=\"wpforms[fields][36]\" value=\"Yes, I would like to remain anonymous\" aria-errormessage=\"wpforms-2202-field_36_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2202-field_36_1\">Yes, I would like to remain anonymous<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-2202-field_36_2\" name=\"wpforms[fields][36]\" value=\"No, I would like to give my identity\" aria-errormessage=\"wpforms-2202-field_36_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-2202-field_36_2\">No, I would like to give my identity<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-2202-field_13-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"13\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2202-field_13\" aria-hidden=\"false\">Full Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2202-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" placeholder=\"Full Name\" aria-errormessage=\"wpforms-2202-field_13-error\" required><\/div><div id=\"wpforms-2202-field_11-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"11\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2202-field_11\" aria-hidden=\"false\">Address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2202-field_11\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][11]\" placeholder=\"Address\" aria-errormessage=\"wpforms-2202-field_11-error\" required><\/div><div id=\"wpforms-2202-field_14-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"14\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2202-field_14\" aria-hidden=\"false\">Country <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2202-field_14\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][14]\" placeholder=\"Country\" aria-errormessage=\"wpforms-2202-field_14-error\" required><\/div><div id=\"wpforms-2202-field_16-container\" class=\"wpforms-field wpforms-field-phone wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"16\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2202-field_16\" aria-hidden=\"false\">Phone<\/label><input type=\"tel\" id=\"wpforms-2202-field_16\" class=\"wpforms-field-medium wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][16]\" placeholder=\"Phone number \" aria-label=\"Phone\" aria-errormessage=\"wpforms-2202-field_16-error\" ><\/div><div id=\"wpforms-2202-field_18-container\" class=\"wpforms-field wpforms-field-email wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"18\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2202-field_18\" aria-hidden=\"false\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-2202-field_18\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][18]\" placeholder=\"Email\" spellcheck=\"false\" aria-errormessage=\"wpforms-2202-field_18-error\" required><\/div><div id=\"wpforms-2202-field_33-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"33\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2202-field_33\" aria-hidden=\"false\">Title <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2202-field_33\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][33]\" placeholder=\"Title\" aria-errormessage=\"wpforms-2202-field_33-error\" required><\/div><div id=\"wpforms-2202-field_34-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"34\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-2202-field_34\" aria-hidden=\"false\">Organization  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2202-field_34\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][34]\" placeholder=\"Organization \" aria-errormessage=\"wpforms-2202-field_34-error\" required><\/div><div id=\"wpforms-2202-field_21-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"21\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_21\">How did you obtain knowledge of this incident <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-2202-field_21\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][21]\" required=\"required\"><option value=\"It happened to me\" >It happened to me<\/option><option value=\"I was actively involved\" >I was actively involved<\/option><option value=\"I heard about it\" >I heard about it<\/option><option value=\"Told to me by a co-worker\" >Told to me by a co-worker<\/option><option value=\"Other way\" >Other way<\/option><\/select><\/div><div id=\"wpforms-2202-field_37-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"37\" style=\"display:none;\"><input type=\"text\" id=\"wpforms-2202-field_37\" class=\"wpforms-field-medium\" name=\"wpforms[fields][37]\" placeholder=\"Explain more\" aria-errormessage=\"wpforms-2202-field_37-error\" ><\/div><div id=\"wpforms-2202-field_32-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"32\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_32\">When did the incident occur? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-2202-field_32\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][32]\" aria-errormessage=\"wpforms-2202-field_32-error\" required><\/textarea><\/div><div id=\"wpforms-2202-field_23-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"23\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_23\">Where did the alleged safeguarding breach occur? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-2202-field_23\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][23]\" required=\"required\"><option value=\"Online\" >Online<\/option><option value=\"Physical\" >Physical<\/option><\/select><\/div><div id=\"wpforms-2202-field_24-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_24\">If physical describe (country and location)<\/label><input type=\"text\" id=\"wpforms-2202-field_24\" class=\"wpforms-field-medium\" name=\"wpforms[fields][24]\" aria-errormessage=\"wpforms-2202-field_24-error\" ><\/div><div id=\"wpforms-2202-field_30-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"30\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_30\">What happened? Please provide the details of the incident. Be as precise as possible <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-2202-field_30\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][30]\" aria-errormessage=\"wpforms-2202-field_30-error\" required><\/textarea><\/div><div id=\"wpforms-2202-field_26-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"26\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_26\">Please provide the names of all individuals involved in the incident (victims, perpetrators, witnesses) below. You may remain anonymous if you prefer.<\/label><input type=\"text\" id=\"wpforms-2202-field_26\" class=\"wpforms-field-medium\" name=\"wpforms[fields][26]\" aria-errormessage=\"wpforms-2202-field_26-error\" ><\/div><div id=\"wpforms-2202-field_27-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"27\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_27\">What is the nature of your relationship to the persons involved? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2202-field_27\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][27]\" aria-errormessage=\"wpforms-2202-field_27-error\" required><\/div><div id=\"wpforms-2202-field_40-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"40\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-67\"><div id=\"wpforms-2202-field_31-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"31\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_31\">Is there any evidence (like documents or witnesses) that you know of? How can they be reached or located?<\/label><textarea id=\"wpforms-2202-field_31\" class=\"wpforms-field-medium\" name=\"wpforms[fields][31]\" aria-errormessage=\"wpforms-2202-field_31-error\" ><\/textarea><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-2202-field_38-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"38\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_38\">Upload files<\/label><div\n\t\tclass=\"wpforms-uploader\"\n\t\tdata-field-id=\"38\"\n\t\tdata-form-id=\"2202\"\n\t\tdata-input-name=\"wpforms_2202_38\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,json\"\n\t\tdata-max-size=\"268435456\"\n\t\tdata-max-file-number=\"3\"\n\t\tdata-post-max-size=\"268435456\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg viewBox=\"0 0 1024 1024\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M885.2 446.3l-.2-.8-112.2-285.1c-5-16.1-19.9-27.2-36.8-27.2H281.2c-17 0-32.1 11.3-36.9 27.6L139.4 443l-.3.7-.2.8c-1.3 4.9-1.7 9.9-1 14.8-.1 1.6-.2 3.2-.2 4.8V830a60.9 60.9 0 0 0 60.8 60.8h627.2c33.5 0 60.8-27.3 60.9-60.8V464.1c0-1.3 0-2.6-.1-3.7.4-4.9 0-9.6-1.3-14.1zm-295.8-43l-.3 15.7c-.8 44.9-31.8 75.1-77.1 75.1-22.1 0-41.1-7.1-54.8-20.6S436 441.2 435.6 419l-.3-15.7H229.5L309 210h399.2l81.7 193.3H589.4zm-375 76.8h157.3c24.3 57.1 76 90.8 140.4 90.8 33.7 0 65-9.4 90.3-27.2 22.2-15.6 39.5-37.4 50.7-63.6h156.5V814H214.4V480.1z\"><\/path>\n\t\t<\/svg>\n\t\t<span class=\"modern-title\">Click or drag files to this area to upload.<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 3 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-2202-field_38\"\n\t\tname=\"wpforms_2202_38\" \t\tvalue=\"\">\n<\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-2202-field_29-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"29\"><label class=\"wpforms-field-label\" for=\"wpforms-2202-field_29\">By submitting this report, do you fear any kind of risk of security or retaliation?<\/label><select id=\"wpforms-2202-field_29\" class=\"wpforms-field-medium\" name=\"wpforms[fields][29]\"><option value=\"No\" >No<\/option><option value=\"Yes\" >Yes<\/option><\/select><\/div><div id=\"wpforms-2202-field_42-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"42\"><div id=\"wpforms-2202-field_42\" class=\"wpforms-field-large wpforms-field-row\" aria-errormessage=\"wpforms-2202-field_42-error\"><p>If you have any further inquiries or require support during the complaint submission process, please do not hesitate to contact us through the official communication channels&nbsp;<a href=\"mailto:safeguarding@sldp.ngo\" title=\"mailto:safeguarding@sldp.ngo\">safeguarding@sldp.ngo<\/a><\/p>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"2202\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/sldp.ngo\/en\/wp-json\/wp\/v2\/pages\/2143\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-2202\" class=\"wpforms-submit\" 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